Returns & Refund Policy

At , we prioritize customer satisfaction and uphold clear procedures for returns and refunds. The following policy outlines eligibility criteria, steps to initiate a return, and relevant conditions. By placing an order, you agree to the terms below.

1. Eligibility

  • Returns are accepted within 180 calendar days from the date of delivery.
  • Items must be in original, unused condition with all tags and packaging intact.
  • A valid proof of purchase (order confirmation or receipt) is required.
  • Customized or sale items are non-returnable, unless defective or incorrect.

2. Initiating a Return

To start a return, contact our customer service via the Contact Us page or email . Please provide:

  • Full name on the order
  • Order number
  • Reason for return
  • Photos (for defective or incorrect items)
  • Your preference: refund or replacement

We will respond within 1–2 business days with return authorization and instructions.

3. Return Shipping

  • Returns due to product defects or fulfillment errors are eligible for free return shipping.
  • For other returns (e.g., sizing, change of mind), customers are responsible for return shipping costs.

4. Return Process

  1. Once approved, send the product to the return address provided in our response.
  2. Include a printed copy of your purchase confirmation.
  3. Use a trackable shipping method. Share the tracking number with us once shipped.

We are not liable for return packages lost in transit without proof of delivery.

5. Refunds & Replacements

  • After receiving and inspecting the item, we will notify you regarding approval.
  • Approved refunds will be issued to the original payment method within 5–10 business days.
  • Replacements will be shipped promptly, subject to stock availability.
  • Original shipping fees are non-refundable unless due to our error.

6. Exclusions & Responsibilities

  • We do not cover returns due to user error (e.g., typos, image uploads, wrong item selected).
  • Returns sent without prior approval may be rejected or delayed.
  • Returned items failing to meet conditions may not be accepted.

7. Support & Contact

If you require further clarification, contact our support team via our website or email .

Customer Service Hours: Monday – Friday, 9:00 AM to 6:30 PM (EST)

Thank you for choosing . We are committed to resolving any concerns with efficiency and transparency.