Cancel/Change Order Policy
Order Cancellation and Modification Policy
At , we are committed to delivering an exceptional customer experience. We understand that occasionally, changes may be required shortly after an order has been placed. This policy outlines the conditions under which modifications or cancellations can be made, and the process to do so efficiently and correctly.
Requesting a Change or Cancellation
To ensure timely fulfillment, all orders are processed shortly after submission. Therefore, any requests to cancel or modify an order must be submitted within 4 hours of order placement.
To initiate a request, please contact us via one of the following methods:
- Through our Contact Us page
- Email:
When contacting us, kindly provide the following information:
- Full name associated with the order
- Order number
- A brief description of the requested change or cancellation
Once the request is received, our team will confirm the order status and respond promptly with the available options.
Limitations
- Post-Processing Orders: If more than 24 hours have passed since the order was submitted, it may already be in the production or shipping process. In such cases, changes or cancellations cannot be guaranteed.
- Custom and Personalized Products: Orders containing personalized items cannot be modified or canceled once production has started.
- Final Sale Items: Orders for clearance or final sale products are not eligible for cancellation or change after confirmation.
Responsibility for Accurate Information
- Shipping Address Accuracy: It is the customer’s responsibility to ensure all shipping details are correct at the time of checkout. is not liable for failed deliveries due to incomplete or inaccurate address entries.
- Undeliverable Orders: If an order is returned due to incorrect delivery information, the customer may be responsible for additional shipping charges to reship the order.
Customer Support
If you require assistance or further clarification regarding our order modification and cancellation policy, please feel free to contact our Customer Experience team during business hours:
At , we strive to ensure every part of your shopping journey — from purchase to delivery — is seamless, responsive, and aligned with the highest standards of service excellence.